Policy

Return and Refund Policy

Returns and refunds should remain clear, fair and aligned with final client approval.

Return Eligibility

Returns are accepted only for damaged or incorrect products received during delivery, according to the client PDF draft.

Reporting Window

Customers must report delivery issues within 48 hours with clear images.

Refunds

Approved refunds are processed back to the original payment method within 5-7 business days, based on the client draft.

Need Help?

For support or clarification, contact the TONTOM customer care team before placing an order.